PurposeThis study investigates how customers perceive corporate social responsibility (CSR) efforts by banks during times of crisis. particularly following the COVID-19 pandemic. It focuses on the authenticity and alignment of CSR actions with customer values and examines how these perceptions influence trust. commitment. https://www.roneverhart.com/Straight-Blade-Receptacles-Duplex-2P-3W-20A-125V-5-20R-WHITE-HUBBELL-5362W/